Gendux Legal Center
Privacy, Returns,Shipping & COD Policies
Transparent policies designed to protect customers, secure transactions, improve trust, and ensure a reliable shopping experience on Gendux.
Secure & Protected
Privacy Policy
Your privacy is important to us. Learn how Gendux collects, protects, and responsibly manages your personal information.
01
Information We Collect
We may collect your name, email address, phone number, shipping address, billing information, and purchase history to process orders and improve your shopping experience.
How We Use Your Information
Your information is used for order fulfillment, customer support, fraud prevention, payment verification, and improving platform performance.
Dropshipping Fulfillment
Limited customer information may be shared with trusted suppliers and logistics providers solely for order processing and shipping purposes."We do not sell your personal data to third-party marketing companies for their own promotional purposes."
Cash on Delivery (COD) Privacy
For Cash on Delivery orders, Gendux may use your contact details for order verification, fraud prevention, delivery coordination, and courier communication purposes only.
Data Protection
We use secure payment gateways, encryption technologies, and modern security measures to safeguard your data against unauthorized access.
Customer Protection
Return & Refund Policy
Transparent refund and return policies designed to protect customers and maintain trust across the Gendux platform.
02
Return Eligibility
Customers may request returns or refunds within 7 days of delivery for damaged, defective, or incorrect products."For damaged or incorrect items, customers are required to provide clear photos or an unboxing video to process claim."
Non-Returnable Products
Used products, customized items, clearance sale products, or items damaged by customer misuse may not qualify for refunds or returns.
Refund Processing
Approved refunds are processed through the original payment method and may require several business days depending on banks or payment providers.
Order Cancellation
Orders may only be cancelled before shipment. Once the supplier dispatches the item, cancellation requests may no longer be accepted.
Reliable Delivery
Shipping Policy
Reliable shipping and delivery information for smooth order fulfillment and customer satisfaction.
03
Order Processing
Orders are typically processed within 1–5 business days after successful payment confirmation.
Estimated Delivery
Delivery within Pakistan usually takes 5–15 business days depending on courier availability and supplier processing.
Dropshipping Delivery
Products may ship directly from third-party suppliers. Multiple items from the same order may arrive separately.
Shipping Delays
Unexpected delays caused by customs, weather, courier disruptions, or supplier issues are beyond our direct control.
Secure COD Orders
Cash on Delivery (COD) Policy
Transparent Cash on Delivery policies designed to maintain secure transactions and smooth order fulfillment.
04
Applicable Regions
Cash on Delivery is currently available only within Pakistan. International orders must be prepaid using our secure payment gateways.
Order Verification
Gendux reserves the right to verify COD orders through phone calls, SMS, or email before shipment. Orders may be cancelled if verification cannot be completed within 48 hours.
Payment at Delivery
The total invoice amount must be paid in full to the courier representative at the time of delivery. Packages cannot be opened before payment according to courier policies.
Delivery Attempts
Courier partners usually make a maximum of two delivery attempts before the shipment is marked as failed delivery.
Order Refusal Policy
Refusing COD orders without a valid reason may result in suspension of COD privileges for future orders on Gendux.
Shipping Charges & Refunds
Shipping charges for COD orders are non-refundable once dispatched. Approved refunds are processed via Bank Transfer or Store Credit.
Need More Assistance?
Our support team is available to assist you with shipping, refunds, payment methods, COD verification, and policy questions.